A client whom we helped with his rent arrears had his story featured in The Dispossessed, by The Evening Standard.

You can read his story here : http://www.thisislondon.co.uk/standard/article-23858903-the-dispossessed-decent-and-hardworking-and-8201-and-8201-and-8201and-hung-out-to-dry-by-the-system.do

In debt as a result of maladministration
Mrs Drummond was a lady of sixty with care responsibilities. In the period 2001-2005 she made  mistakes about council tax discount and the local authority omitted to include her husband’s name on the bill. After 2005 Mrs Drummond  paid her council tax in full in quarterly instalments but the council tax computer failed to recognise her payments as it was expecting smaller instalments spread over ten months. 

A family with four children who had been declared intentionally homless were living in overcrowded conditions with family members and then in a hostel, hours and three bus journeys away from the children's schools. After nine months of Z2K battling with housing authorities and social services, they are now in a four-bedroomed flat near the schools. Several times along the way they were hours from being evicted onto the streets.

A single mother living on benefit moved her electricity supplier in the hope of reducing her bills. She also moved the beds into the living room so as to reduce her heat and light consumption. In January 2009 she suddenly received a chasing letter for bill for almost £300. She had never received the earlier bill and whilst she was still shell shocked by the amount she was told by her supplier that they were sending engineers to install a pre-payment meter to recoup the arrears.

We helped a 20 year old who faced possession proceedings from her Housing Association landlord on the grounds of anti-social behaviour based on complaints about  loud music and the occasional party  from some of the other tenants in the block in which she lived all of whom were elderly. She was the youngest person there by about 50 years.