A single mother living on benefit moved her electricity supplier in the hope of reducing her bills. She also moved the beds into the living room so as to reduce her heat and light consumption. In January 2009 she suddenly received a chasing letter for bill for almost £300. She had never received the earlier bill and whilst she was still shell shocked by the amount she was told by her supplier that they were sending engineers to install a pre-payment meter to recoup the arrears.

She was referred to Z2k by Westminster Befriend a family. We  ensured that the threat of a prepayment meter was withdrawn and when we challenged the bill her supplier confirmed that the correct amount was the appropriate and manageable £63.00.