What this means Our vision and values influence everything we do. With this in mind, we support a range of low-income households, including families with children, people who are out of work and those in low-paid jobs. As well as ensuring people receive an adequate level of social security benefits, we address council tax charges and housing issues such as high rent, unsuitable accommodation, insecure tenancies and homelessness. We also deal with the wider social and personal issues people face, in order to ensure long-term positive outcomes for those we support. We recognise and address the multiple complex challenges - such as mental health issues, learning and physical disabilities, domestic violence, trafficking, addiction and debt - which all so often reinforce the risks and impacts of poverty.