Andy McCarthy

Casework Manager

Andy is an experienced member of the casework team and comes with a background in social care, through which he gained experience of both social welfare and housing matters.

He worked previously in floating support, with a caseload of street homeless and vulnerably housed adults, helping them to communicate with the local authority for housing support. He has a particular commitment to raising the voices of our client base and empowering them to be heard.

Anela Anwar

Chief Executive (CEO)

Anela joined as Chief Executive in June 2020 and is responsible for driving forward Z2K’s strategy to address poverty in London caused by unfairness in the legal, social security & housing systems. Anela was previously Head of Programmes and Partnerships at Oxfam GB, where she worked to bring about transformational change for people facing poverty and inequality in Britain. Before that, Anela headed up Roshni – a dynamic charity working to improve the lives of black, minority ethnic and refugee communities in Scotland.

Anela graduated with an honours degree in Law, after which she worked in the third sector on a diverse range of issues such as violence against women and girls, community development and youth empowerment and participation. She is a dedicated intersectional feminist and is passionate about ensuring experts by experience are at the heart of decision-making.

Anela is also the Convenor of the Poverty Alliance, a Board Member of the Scottish Children’s Reporter Administration, and holds membership of the Greater Manchester Poverty Action Advisory Group.

Anne Killeen

Head of Casework & Support Services

Anne manages Z2K’s casework and maintains an overview of how this feeds into our policy and campaigning work for long-term change. Anne has worked with Zacchaeus 2000 Trust since 2015.

Prior to this role Anne worked for 18 years as a housing lawyer under a legal aid contract in various law centres in London. She completed an MA in Housing Law and Policy and has maintained a keen interest in housing law in particular possession proceedings, intentionality decisions and out of borough placements suitability reviews. Anne is keen to make sure that all negative housing decision which are intrinsically linked to welfare reform are challenged. Anne is a member of Housing Practitioners Lawyers Association and is an Advice Panel Member of the Administrative Justice Council.

Anna Ellis

Client Support Caseworker

Anna leads on Z2K’s Stepping Stones Wraparound Project, providing additional support for clients in partnership with South West London Law Centre. Anna can assist with a range of issues including budgeting and money management, food bank referrals, grant applications, employment support and referrals to other agencies such as mental health services and debt management.

As part of the Stepping Stones project, Anna organises workshops and activities for clients to encourage independence, social interaction and to build their knowledge of key issues such as money management, housing rights and the benefits system.

In additional to wraparound support, Anna manages our form filling service, matching clients to volunteers to help complete benefits applications and appeals. Anna has previously worked in social housing and the NHS and has volunteered as a Debt Adviser with the Oasis Hub Waterloo.

Becca Stacey

Policy & Campaigns Officer

Becca works with Ella and Marc on Z2K’s policy and campaigning work. She is passionate about generating systemic change to improve the social security system so that it effectively supports people, and ensuring that those who directly engage with the social security system, are at the heart of this change. Becca was previously a policy and campaigns volunteer at Citizens Advice Westminster where she focused on Universal Credit, a policy and communications officer at the Obesity Health Alliance, and has campaigned for votes at 16 with the British Youth Council.

Daniel Hallstrom

Casework Assistant

Daniel is attached to the Stepping Stones project, run in partnership with South West London Law Centres. He chiefly represents clients at first-tier tribunal level in ESA, PIP and Universal Credit appeals. Daniel holds a BA (Hons) from the University of Oxford, and an MPhil from the University of Cambridge.

Daniel acquired experience of representing clients in social security appeals and employment tribunals at the Free Representation Unit (FRU). He previously volunteered at Liberty (NCCL), the Prisoners' Advice Service, and a Citizens' Advice Bureau.

Daniel has an abiding interest in the interplay of welfare benefits, housing, and public law issues. He has a deep commitment to social justice, and to empowering Z2K’s vulnerable clients.

Ella Abraham

Policy & Campaigns Officer

Ella works with Marc and Becca on Z2K’s policy and public campaigns; this includes managing our website, liaising with policy-makers and developing relationships with partner organisations to ensure that our policy messages are widely heard. Ella is also the Campaigns Co Chair of the Disability Benefits Consortium (DBC).

She previously campaigned for organisations such as Doctors of the World UK and UN Women working on healthcare, immigration rights and gender equality. Prior to this, Ella worked directly with clients for three years while at the Helen Bamber Foundation, a human rights organisation advocating for survivors of cruelty including torture and trafficking.

Jay Knezovic

Operations Officer

Jay joined Z2K in March 2020 from her previous Operations role in the private sector. Her tasks involve liaising with the Office manager and the rest of the team, ensuring that requests are followed up, and that everyone has the tools required to work as efficiently as possible.

Jay decided to move into the charity sector after years in a corporate role in order to make a more positive change to society, and finds great satisfaction in making sure that the team operates to the best of their abilities. She is focused on providing support at all levels, and ensuring that Z2K can achieve all of its aims.

Kayla Trigiani

Casework Assistant

Kayla represents our clients at their first-tier tribunals, in particular their ESA and PIP appeals. Kayla has a BA(Hons) from Queen’s University Canada and completed her LL.B Bachelors of Law at Queen Mary, University of London. She began with Z2K doing pro-bono work in collaboration with the Queen Mary Legal Advice Centre.

Kayla is dedicated to getting our clients the welfare benefits they are entitled to and deserve, and is interested in the interplay between changes in government policy and welfare reforms, and the more human side of law: advocacy, client-faced work and outreach.

Lucy Isaac

Tribunals Co-ordinator

Lucy is responsible for coordinating all Z2K's tribunals work, including developing relationships with pro bono legal teams and recruiting legal volunteers to represent clients at their hearings.

Lucy started at Z2K in 2016 as a volunteer, beginning with our form-filling service before moving on to casework. She studied law at the University of Westminster and previously worked with charities such as the Islington Bereavement Service and Ealing Advice Service.

Marc Francis

Policy & Campaigns Director

Marc leads on all our campaigning, parliamentary and policy work. His key areas of focus in recent years have been council tax charges and the impact of housing policies on low-income households. He was formerly the Housing & Neighbourhoods Policy Advisor at Save the Children and before that, Public Affairs Manager at Shelter. He led Shelter’s successful campaigns for mandatory Tenancy Deposit Protection by private landlords and against the use of Bed & Breakfast accommodation for homeless families.

Natasha Cross


Natasha supports the casework team with disability benefit issues and housing problems. She first started at Z2K as a volunteer and has previously worked at Citizens Advice. Natasha studied Politics at Surrey University, and is interested in understanding how government-led policy changes affect people in real life. She is deeply committed to supporting the active policy-influencing network Z2K are creating and to helping those negatively affected by welfare reforms.

Rose Bernstein

Tenant Voice and Campaigns Officer

Rose is working on bringing together tenants who have been housed through our the Private Rented Sector scheme along with others Z2K has supported, to identify and campaign on the things which matter to them.

Rose has a background in community-based support work, the advice and social care sectors and local campaigning.

Samantha Evans

Fundraising Manager

Samantha manages Z2K’s fundraising and also works to improve the charity’s communications. She previously fundraised for organisations such as Help Counselling, Borderline and Crisis and has also obtained the Certificate in Fundraising. Samantha is extremely passionate about growing the charity so that everyone in London has the income, housing and support they need to live a stable, dignified life.

Tanya Sutton

Office Manager

Tanya oversees all the organisation’s day to day operational work; her remit covers a broad range of areas including governance, finance, monitoring, supplier contracts, HR matters and office policies. Alongside her operational skills, she has a genuine commitment to all our project work, and an empathy with our clients that makes her an invaluable part of team.

Vier Baptiste

Client Support Caseworker (Currently on Maternity Leave)

Vier leads on Z2K’s Stepping Stones Wraparound Project, providing additional support for clients in partnership with the South West London Law Centre. She also co-ordinates the recruitment and training of new volunteers. Before joining Z2K Vier worked within women’s services as a Domestic Violence Caseworker, specialising in risk management, tenancy related support and advocacy work. Prior to this she worked within youth offending and studied Criminology and Criminal Justice at university.

Vier is very passionate about empowering and supporting others to take back control of their lives and build confidence to achieve their goals. Her casework experience combined with her background in positive engagement and change encompasses the main aims of the wraparound service and Z2K's commitment to support all clients in a holistic way.

Zoë Adkin

Casework Manager

Zoë first joined the team as a volunteer in 2014 before becoming a paid member of staff in March 2015. Zoe has a particular interest in tribunal representation and achieving successful outcomes on behalf of our clients. She also enjoys working with volunteers.