Andy McCarthy

Casework Manager

Andy is an experienced member of the casework team and comes with a background in social care, through which he gained experience of both social welfare and housing matters.

He worked previously in floating support, with a caseload of street homeless and vulnerably housed adults, helping them to communicate with the local authority for housing support. He has a particular commitment to raising the voices of our client base and empowering them to be heard.

Anela Anwar

Chief Executive (CEO)

Anela joined as Chief Executive in June 2020 and is responsible for driving forward Z2K’s strategy to address poverty in London caused by unfairness in the legal, social security & housing systems. Anela was previously Head of Programmes and Partnerships at Oxfam GB, where she worked to bring about transformational change for people facing poverty and inequality in Britain. Before that, Anela headed up Roshni – a dynamic charity working to improve the lives of black, minority ethnic and refugee communities in Scotland.

Anela graduated with an honours degree in Law, after which she worked in the third sector on a diverse range of issues such as violence against women and girls, community development and youth empowerment and participation. She is a dedicated intersectional feminist and is passionate about ensuring experts by experience are at the heart of decision-making.

Anela is also the Convenor of the Poverty Alliance, a Board Member of the Scottish Children’s Reporter Administration, and holds membership of the Greater Manchester Poverty Action Advisory Group.

Anna Ellis

Client Support Caseworker

Anna leads on Z2K’s Stepping Stones Wraparound Project, providing additional support for clients in partnership with South West London Law Centre. Anna can assist with a range of issues including budgeting and money management, food bank referrals, grant applications, employment support and referrals to other agencies such as mental health services and debt management.

As part of the Stepping Stones project, Anna organises workshops and activities for clients to encourage independence, social interaction and to build their knowledge of key issues such as money management, housing rights and the benefits system.

In additional to wraparound support, Anna manages our form filling service, matching clients to volunteers to help complete benefits applications and appeals. Anna has previously worked in social housing and the NHS and has volunteered as a Debt Adviser with the Oasis Hub Waterloo.

Becca Stacey

Policy & Campaigns Officer

Becca works with Ella and Marc on Z2K’s policy and campaigning work. She is passionate about generating systemic change to improve the social security system so that it effectively supports people, and ensuring that those who directly engage with the social security system, are at the heart of this change. Becca was previously a policy and campaigns volunteer at Citizens Advice Westminster where she focused on Universal Credit, a policy and communications officer at the Obesity Health Alliance, and has campaigned for votes at 16 with the British Youth Council.

Daniel Hallstrom

Housing Caseworker

Daniel is attached to the Stepping Stones project, run in partnership with South West London Law Centres. He chiefly represents clients at first-tier tribunal level in ESA, PIP and Universal Credit appeals. Daniel holds a BA (Hons) from the University of Oxford, and an MPhil from the University of Cambridge.

Daniel acquired experience of representing clients in social security appeals and employment tribunals at the Free Representation Unit (FRU). He previously volunteered at Liberty (NCCL), the Prisoners' Advice Service, and a Citizens' Advice Bureau.

Daniel has an abiding interest in the interplay of welfare benefits, housing, and public law issues. He has a deep commitment to social justice, and to empowering Z2K’s vulnerable clients.

Ella Abraham

Policy & Campaigns Officer

Ella works with Marc, Becca and Rose on Z2K’s policy and public campaigns; over the last two years she has led on campaigns such as #ScraptheLetters, #StopMisleading and #IncreaseLegacyBenefits. As the Campaigns Co Chair of the Disability Benefits Consortium (DBC), Ella has focused on coalition campaigning and leading on engagement with disabled people and disabled led organisations.

She previously campaigned for organisations such as Doctors of the World UK and UN Women working on healthcare, migrant rights and gender equality. Prior to this, Ella worked directly with clients for three years while at the Helen Bamber Foundation, a human rights organisation advocating for survivors of cruelty including torture and trafficking.

Kayla Trigiani

Casework Assistant

Kayla represents our clients at their first-tier tribunals, in particular their ESA and PIP appeals. Kayla has a BA(Hons) from Queen’s University Canada and completed her LL.B Bachelors of Law at Queen Mary, University of London. She began with Z2K doing pro-bono work in collaboration with the Queen Mary Legal Advice Centre.

Kayla is dedicated to getting our clients the welfare benefits they are entitled to and deserve, and is interested in the interplay between changes in government policy and welfare reforms, and the more human side of law: advocacy, client-faced work and outreach.

Lucy Isaac

Tribunals Co-ordinator

Lucy is responsible for coordinating all Z2K's tribunals work, including developing relationships with pro bono legal teams and recruiting legal volunteers to represent clients at their hearings.

Lucy started at Z2K in 2016 as a volunteer, beginning with our form-filling service before moving on to casework. She studied law at the University of Westminster and previously worked with charities such as the Islington Bereavement Service and Ealing Advice Service.

Marc Francis

Policy & Campaigns Director

Marc leads on all our campaigning, parliamentary and policy work. His key areas of focus in recent years have been council tax charges and the impact of housing policies on low-income households. He was formerly the Housing & Neighbourhoods Policy Advisor at Save the Children and before that, Public Affairs Manager at Shelter. He led Shelter’s successful campaigns for mandatory Tenancy Deposit Protection by private landlords and against the use of Bed & Breakfast accommodation for homeless families.

Natasha Cross


Natasha supports the casework team with disability benefit issues and housing problems. She first started at Z2K as a volunteer and has previously worked at Citizens Advice. Natasha studied Politics at Surrey University, and is interested in understanding how government-led policy changes affect people in real life. She is deeply committed to supporting the active policy-influencing network Z2K are creating and to helping those negatively affected by welfare reforms.

Preeti Tamber

Casework Assistant

Preeti has over four years’ experience in the advice sector. She started off as a volunteer in Tower Hamlets with the Island Advice Centre and continued to work across Lewisham and Tower Hamlets to deliver Benefits and generalist Housing advice. She holds a First Class Law degree from the University of Greenwich and an LLM in Social Welfare from University College London. She is passionate about welfare rights and securing representation for vulnerable Clients in whichever way possible.

Rose Bernstein

Tenant Voice and Campaigns Officer

Rose is working on bringing together tenants who have been housed through our the Private Rented Sector scheme along with others Z2K has supported, to identify and campaign on the things which matter to them.

Rose has a background in community-based support work, the advice and social care sectors and local campaigning.

Samantha Evans

Fundraising Manager

Samantha manages Z2K’s fundraising and also works to improve the charity’s communications. She previously fundraised for organisations such as Help Counselling, Borderline and Crisis and has also obtained the Certificate in Fundraising. Samantha is extremely passionate about growing the charity so that everyone in London has the income, housing and support they need to live a stable, dignified life.

Tanya Sutton

Office Manager

Tanya oversees all the organisation’s day to day operational work; her remit covers a broad range of areas including governance, finance, monitoring, supplier contracts, HR matters and office policies. Alongside her operational skills, she has a genuine commitment to all our project work, and an empathy with our clients that makes her an invaluable part of team.

Zoë Adkin

Casework Manager

Zoë first joined the team as a volunteer in 2014 before becoming a paid member of staff in March 2015. Zoe has a particular interest in tribunal representation and achieving successful outcomes on behalf of our clients. She also enjoys working with volunteers.