Blunt, bureaucratic and broken: how Universal Credit is failing people in vulnerable situations
In December 2020, we published this report outlining where Universal Credit is failing to support many of our clients and people in vulnerable situations, and the reforms that must be introduced if the system is to adequately support and work for everyone.
Blunt, bureaucratic and broken: how Universal Credit is failing people in vulnerable situations
Read report (4.3MB pdf)
Our clients Carl and Lee shared their experiences of the inadequate Universal Credit system at our report launch event: