Contact us

Get help

To access our support, please complete our online form, call our enquiries line or come to one of our drop-in sessions

Find out more

Make a referral

Click here if you work for an organisation or charity and want to make a referral to our Tribunals Representation project or Private Rented Sector (PRS) scheme

Refer a client

By phone

Call us on 0207 259 0801

If you know the extension number for the person you wish to speak to, press option 1.

If you have a new enquiry or wish to open a new case, press option 2 (our enquiries lines are ONLY open 2pm-3pm Monday-Friday)

If you are calling about an existing case, press option 3.

For all other matters, press option 4.
Note: you will not receive advice on this option. Please only use this option for an office query (including fundraising, press, campaigning and policy), as you will not be able to reach an adviser through this option. If you are a new or existing client, please use the above options.

Do leave a message if we are not available to take your call.

Make a complaint

We aim to provide our clients with the best possible service. We positively welcome suggestions on how we can improve our service.

If you have a complaint, comment or concern about Z2K then we’d like to hear from you.

Please read our Complaints Policy and Procedure before completing this form.

Send to: Office Manager, Zacchaeus 2000 Trust by post to 10 Buckingham Palace Road, London, SW1W 0QP, marking the envelope Private & Confidential, or simply press submit at the end of the form.

Complaint form

Name*
First Last
Your email or postal address*
Please provide the address where you want to receive communication regarding this complaint. It can be a postal address or email address.
Your contact phone number*
Please select the appropriate complaint category*
I am a*
Please select how you are involved with Z2K
If you selected other above, please write here how you are involved with Z2K
Please use this space to give a brief account of what you wish to complain about. Please include dates and times of incidents, and where the incident(s) happened.
Please only complete this section if you are making a new complaint.
Please let us know if you have any facts or information supporting your complaint. This can include any witnesses of the incident.
Please only complete this section if you are making a new complaint.
Please let us know why you want to appeal the decision.
Please only complete this section if you are appealing against either a stage 1 or stage 2 complaint decision.
Please let us know if you have any further evidence that was not considered in your Stage 1 complaint.
Please only complete this section if you are appealing against either a stage 1 or stage 2 complaint decision.
Please tell us what remedy you hope to get out of the complaint or what you want the complaint to achieve.*
Please complete for all complaint categories.
Email
This field is for validation purposes and should be left unchanged.

For all policy enquiries, email

marcfrancis@z2k.org

For all fundraising enquiries, email

samanthaevans@z2k.org

For all media & campaign enquiries, email

ellaabraham@z2k.org

To contact our Chief Executive, email

rajihunjan@z2k.org

Zacchaeus 2000 Trust (Z2K)

10 Buckingham Palace Road
London
SW1W 0QP