Contact us

Get help

To access our support, please complete our online form, call our enquiries line or come to one of our drop-in sessions

Find out more


Make a referral

Click here if you work for an organisation or charity and want to make a referral to our Tribunals Representation project or Private Rented Sector (PRS) scheme

Refer a client


By phone

Call us on 0207 259 0801

Our enquiries line is currently closed until Friday 19th July.

If you know the extension number for the person you wish to speak to, press option 1.

We are currently unable to take any new enquiries. If we are not already helping you with your benefit or housing problem, we will be unable to assist you at this time. Please do not leave a voice message as these are not currently monitored.

If you are calling about an existing case, press option 3.

For all other matters, press option 4.
Note: you will not receive advice on this option. Please only use this option for an office query (including fundraising, press, campaigning and policy), as you will not be able to reach an adviser through this option. If you are a new or existing client, please use the above options.

Do leave a message if we are not available to take your call.


For all policy enquiries, email

For all fundraising enquiries, email

For all media & campaign enquiries, email

To contact our Chief Executive, email

Zacchaeus 2000 Trust (Z2K)

10 Buckingham Palace Road

Make a complaint. 

We aim to provide our clients with the best possible service. We positively welcome suggestions on how we can improve our service.

If you have a complaint, comment or concern about Z2K then we’d like to hear from you.

You can find our complaints procedure here and fill in the complaints form here.