Contact us

Get help

To access our support, please complete our online form or call our enquiries line

Find out more

Make a referral

Click here if you work for an organisation or charity and want to make a referral to our Tribunals Representation project or Private Rented Sector (PRS) scheme

Refer a client

Press Office

Read here all the coverage from our #scraptheletters and #stopmisleading campaign through to all other Z2K news.

By phone

Call us on 0207 259 0801

If you know the extension number for the person you wish to speak to, press option 1.

If you have a new enquiry or wish to open a new case, press option 2 (our enquiries lines is now open 10am-4pm Monday-Friday)

If you are calling about an existing case, please press option 3.

For all other matters, please press option 4. Note: you will not receive advice on this option. Please only use this option for an office query (including fundraising, press, campaigning and policy), as you will not be able to reach an adviser through this option. If you are a new or existing client, please use the above options.

Make a complaint

We aim to provide our clients with the best possible service. We positively welcome suggestions on how we can improve our service.

If you have a complaint, comment or concern about Z2K then we’d like to hear from you.

Please read our Complaints Policy and Procedure before completing this form.

Send to: Office Manager, Zacchaeus 2000 Trust by post to 10 Buckingham Palace Road, London, SW1W 0QP, marking the envelope Private & Confidential, or simply press submit at the end of the form.

Complaint form

Name*
First Last
Your email or postal address*
Please provide the address where you want to receive communication regarding this complaint. It can be a postal address or email address.
Your contact phone number*
Please select the appropriate complaint category*
I am a*
Please select how you are involved with Z2K
If you selected other above, please write here how you are involved with Z2K
Please use this space to give a brief account of what you wish to complain about. Please include dates and times of incidents, and where the incident(s) happened.
Please only complete this section if you are making a new complaint.
Please let us know if you have any facts or information supporting your complaint. This can include any witnesses of the incident.
Please only complete this section if you are making a new complaint.
Please let us know why you want to appeal the decision.
Please only complete this section if you are appealing against either a stage 1 or stage 2 complaint decision.
Please let us know if you have any further evidence that was not considered in your Stage 1 complaint.
Please only complete this section if you are appealing against either a stage 1 or stage 2 complaint decision.
Please tell us what remedy you hope to get out of the complaint or what you want the complaint to achieve.*
Please complete for all complaint categories.
Name
This field is for validation purposes and should be left unchanged.

Privacy statement: please note that when you submit this form, you are providing Z2K with some of your personal data, and we are assuming you have given us consent to hold that data. You may withdraw your consent at any time by emailing admin@z2k.org but please be aware, that if you withdraw consent, we will not be able to proceed with your complaint. You can view our privacy policy here.

For all policy enquiries, email

marcfrancis@z2k.org

For all fundraising enquiries, email

samanthaevans@z2k.org

For all media & campaign enquiries, email

ellaabraham@z2k.org

Z2K (Zacchaeus 2000 Trust)

10 Buckingham Palace Road
London
SW1W 0QP