Delayed Payments

If DWP or the council has made a mistake with your benefit payments, we may be able to help you lodge a complaint and ask for compensation

If your benefits payments have been delayed because of DWP or local council mistakes, we may be able to help you lodge a complaint with the right authority and/or get payments sped up or reinstated. We have experience dealing with:

  • Delays in payment of ESA (Employment and Support Allowance) following a successful tribunal award
  • Delays in payment of PIP (Personal Independence Payment)
  • Delays in payment of elements of Universal Credit
  • Missed monthly payment deadline from Universal Credit
  • Delays in DWP determining mandatory reconsideration
  • Delays in payment of Housing Benefit
  • Delays in determining suitability reviews

If you would like help with any of these issues, please contact us.

For more information on the complaints process, download our guide to making a complaint.

Z2K Guide to Complaints (141.1KB pdf)

“After working with Z2K, I feel very reassured and encouraged, relieved and grateful. Thankful to you all and those that worked specifically one to one with me.” – Client feedback