How we Help

Find out about our range of services and whether we can help you

To access our services, you must:

  • be of working age
  • live in London
  • be entitled to means-tested benefits

We have experience working with a wide range of people and we don’t discriminate on the grounds of race, gender, ethnicity, education or anything else.

However, we cannot help everyone who contacts us, and for this reason, we prioritise cases where there is a serious risk of homelessness, either because you are in rent arrears and/or because you do not have enough income to buy basic provisions.

If you have had your benefits stopped and/or are in rent arrears, click here to find out how you can access our services.

Please note if you have a simple query or require basic help, please contact your local Citizens Advice Bureau, as they will be able to assist you more quickly.

Matters we focus on include:

  • appealing benefits that have been stopped
  • complications with Universal Credit
  • addressing housing benefit complications, including rent arrears
  • referrals to legal aid agencies for eviction notices and serious disrepair