Get support

Unfortunately we cannot take any new enquiries until the 1st of October 2020. If your enquiry is urgent and benefit related, please contact your local Citizens Advice Bureau. If your issue is urgent and housing related, please contact Shelter on 0344 515 1540.

By phone

Call us on 0207 259 0801

If you know the extension number for the person you wish to speak to, press option 1.

If you have a new enquiry or wish to open a new case, press option 2 (our enquiries line is now open 10am-4pm Monday-Friday)

If you are calling about an existing case, please press option 3.

For all other matters, please press option 4. Note: you will not receive advice on this option. Please only use this option for an office query (including fundraising, press, campaigning and policy), as you will not be able to reach an adviser through this option. If you are a new or existing client, please use the above options.

Online referral form 

The quickest way to reach us is by completing our online referral form below. Please give us as much detail as you can, including any court dates.

Privacy statement: please note that when you submit this form, you are providing Z2K with some of your personal data, and we are assuming you have given us consent to hold that data. You may withdraw your consent at any time by emailing but please be aware, that if you withdraw consent, we will not be able to advise you. You can view our privacy policy here.