Get support

To get help, complete our online form, call our enquiries line or come to one of our drop-in sessions

By phone

Call us on 0207 259 0801

Our enquiries line is currently closed until Friday 19th July.

If you know the extension number for the person you wish to speak to, press option 1.

We are currently unable to take any new enquiries. If we are not already helping you with your benefit or housing problem, we will be unable to assist you at this time. Please do not leave a voice message as these are not currently monitored.

If you are calling about an existing case, press option 3.

For all other matters, press option 4.
Note: you will not receive advice on this option. Please only use this option for an office query (including fundraising, press, campaigning and policy), as you will not be able to reach an adviser through this option. If you are a new or existing client, please use the above options.

Do leave a message if we are not available to take your call.

Drop-in

We hold drop-in advice sessions around Westminster.  These are:

  • Beethoven Centre, Mondays, 2 – 4pm
  • Church St Library, Wednesdays 10:30 – 12:30pm
  • Churchill Gardens, Thursdays 10 – 12pm

Online referral form 

The quickest way to reach us is by completing our online referral form below. Please give us as much detail as you can, including any court dates.

  • Your details



  • Details of your enquiry

    Please provide as much information as you can, so we can deal with your enquiry as quickly as possible. Do you need help with:


  • Extra support

    We also provide extra support with a range of issues, from budgeting advice to communication skills. If you would like help with any of the following, let us know We also provide a wraparound support service for any additional help you may need beyond benefits advice. This ranges from budgeting advice to communication skills; if you would like help with any of the following please let us know.
  • How would you like us to contact you?
  • This field is for validation purposes and should be left unchanged.

Privacy statement: please note that when you submit this form, you are providing Z2K with some of your personal data, and we are assuming you have given us consent to hold that data. You may withdraw your consent at any time by emailing admin@z2k.org but please be aware, that if you withdraw consent, we will not be able to advise you. You can view our privacy policy here.