Get support

To get help, complete our online form or call our enquiries line.

By phone

Call us on 0207 259 0801

If you know the extension number for the person you wish to speak to, press option 1.

If you have a new enquiry or wish to open a new case, press option 2 (our enquiries line is open 10am – 12noon and 2pm – 4pm Monday-Thursday).

If you are calling about an existing case, please press option 3.

For all other matters, please press option 4. Note: you will not receive advice on this option. Please only use this option for an office query (including fundraising, press, campaigning and policy), as you will not be able to reach an adviser through this option. If you are a new or existing client, please use the above options.

Online referral form

The quickest way to reach us is by completing our online referral form below. Please note that any referral forms submitted on a Friday will not be dealt with until the following week. Please give us as much detail as you can, including any court dates.


  • Your details

  • Details of your enquiry

    Please provide as much information as you can, so we can deal with your enquiry as quickly as possible. Do you need help with:

  • Extra support

    We also provide extra support with a range of issues, from budgeting advice to communication skills. If you would like help with any of the following, let us know We also provide a wraparound support service for any additional help you may need beyond benefits advice. This ranges from budgeting advice to communication skills; if you would like help with any of the following please let us know.
  • How would you like us to contact you?
  • This field is for validation purposes and should be left unchanged.


Privacy statement: please note that when you submit this form, you are providing Z2K with some of your personal data, and we are assuming you have given us consent to hold that data. You may withdraw your consent at any time by emailing but please be aware, that if you withdraw consent, we will not be able to advise you. You can view our privacy policy here.