Operations Officer

We are looking for a proactive individual with good attention to detail and the ability to prioritise and problem-solve effectively. This role would suit someone who is a self-starter, strong team player and excels working within a diverse role.

Z2K’s vision is that no individual in the UK should be living in poverty. We believe that adequate income and secure housing are key to creating a more equal society where everyone has the chance to lead a stable and dignified life and the Social Security system should be a tool to help people achieve this. We work with people in London to solve their social welfare legal issues, with a focus on Social Security and housing matters, and we campaign to change policy that is most harmful to our clients. Embedded at the heart of Z2K is our client-centred approach, working to empower individuals to better understand and manage the complexities of the social security and housing systems and to ensure their voices and views are heard.

Our team of seventeen committed and dynamic staff members work across Operations, Advice and Casework Services, and Policy and Campaigns. The Chief Executive is supported by an Office Manager and Operations Officer in the day-to-day running of the organisation.

The Operations Officer is a central role enabling the smooth running of our day-to-day work, providing team support and co-ordination as well as supporting data collection, monitoring, and reporting. As part of a small operations support team, this role involves working in a flexible manner to provide support to all teams and staff across the organisation. The work will include general administrative duties and project support; assisting with operational management and maintenance of the office premises; managing our CRM system (Salesforce); working with external contractors to maintain our ICT infrastructure including our broadband, VOIP and cloud hosted systems; contribution to the maintenance and improvement of our digital presence.

Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and disabled people are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Closing Date: 10 May 2021 at midnight

See below for the full job description and how to apply. If you have any particular support needs in relation to the application or recruitment process, please email recruitment@z2k.org or contact Tanya Sutton on 020 7259 0801 (press option1 & ext. 211) to discuss how we can support you.


Operations Officer Job Description

Download Job Description (341.0KB pdf)


Victoria, London (+ remote working as necessary)


£29,577 pa plus pension

Hours of work

35 hours a week



Closing date

May 10, 2021