Post: Client Support Caseworker

Project: Stepping Stones to Stability: Collaboration across South West London

Salary: £28k plus pension

Duration: This is a fixed term contract of two years, and any extension is subject to funding.

Location: the post is primarily based at Z2K office in Victoria, but the post holder will be expected to work from other locations, including the offices of South West London Law Centre.

Responsible to: You will be line managed by the Zacchaeus 2000 Trust Senior Casework Manager and work as part of the wider Z2K team to deliver on its strategy to offer clients holistic support, addressing multiple challenges– such as rent arrears, debt, skills deficits or addiction. 


The Stepping Stones to Stability project is a 4 year project funded through the Big Lottery’s Help Through Crisis Fund (HTC). HTC was launched in 2015 specifically to support projects that draw on the strengths and personal experiences of people facing hardship crisis so that they can overcome immediate difficulties and be ready for future opportunities and challenges.

The project is funded under HTC to support clients facing problems with their benefits and income in the boroughs of Wandsworth, Westminster and Lambeth.   It aims to combine welfare rights work with additional support services, working with clients holistically to address multiple issues that are impacting on their circumstances. 

The project relies on close working with the main Stepping Stones Benefits Caseworker (who is employed by South West London Law Centres) as well as other caseworkers and support staff who are working in a holistic way with their clients.  As part of the team, you will work to identify clients who would benefit from support in addition to welfare benefits advice work, and you will work directly with clients empower them to address their challenges.  This may include organising workshops, as well as helping individual clients to access additional services across our partnership organisations and beyond.  There will also be times where you will need to accompany clients to important meetings and advocate on their behalf. 

Examples of additional help might include form filling, accessing small grants, liaising with landlords and/or housing options, liaising with other service providers, and accessing debt advise or ESOL classes.   This could range from a one-off intervention, to a more in-depth package of support, lasting around 12 weeks. In any of these interventions, you are working to support clients to take control and build their confidence.

In this way we plan to help around 100 clients a year.  The project has already been running for a year, and through working collaboratively, and engaging with an external evaluator, we have gathered evidence and have a better understanding of what works, and how best to reach the target number of clients.    

The two main partners in the delivery of this project are South West London Law Centres (project lead) with Zacchaeus 2000 Trust (Z2K) with additional support from the Katherine Low Settlement (community settlement/hub) and Ace of Clubs (a homelessness charity).

The post is ideally suited to someone who has had some client facing experience working on issues relating to poverty such as housing or welfare rights and is now ready to lead on a project, whilst working collaboratively with colleagues and assessing long term impacts our intervention has.  For the right candidate, this is an opportunity to develop a project that has already started and to add your own creative stamp, whilst also working within the set expected outcomes of the work. 


Overall purpose of the post

To provide clients with additional casework support to address the broad range of issues impacting on their wellbeing and income; this will be provided alongside the support they will be receiving on welfare benefits advice.  You will be the first point of contact for all internal and external stakeholders looking to refer clients who require casework support in addition to their benefits issues.  You will work across all staff in casework and policy to identify ways in which we can help clients and demonstrate the impact we have and how this might translate into new projects and funding opportunities.  As such you will be expected to feedback regularly to the Stepping Stones wider team which includes the Chief Executives of Zacchaeus 2000 Trust and South West London Law Centres. 


To Apply

Please follow the following steps to apply:

  1. Please download and read the job description and person specification for full details of the role.
  2. Email to [email protected] your CV and a letter of application explaining why you believe you are right for this post. The letter of application should be no more than two sides of A4 long.
  3. Complete the equal opportunities monitoring online form using the link provided, the information does not form part of your application and the information is collected anonymously :


Closing Date:  29th May 2018 at 9:00 am. Applications received after the closing date and time will not be considered.

Interviews:  7th June 2018